Quick Summary: mickey88 collects information you provide during registration and gameplay, uses it to manage your account and improve your experience, and protects it with industry-grade encryption. We do not sell your data. You may request access to or deletion of your data at any time.
1 Introduction and Scope of This Policy
This Privacy Policy is published by mickey88 ("we", "Platform", or "mickey88") and applies to all users who access or use our services via the mickey88.cc website, the mickey88 mobile app, and any other channels or products operated by mickey88.
We understand that privacy matters deeply to you as a player. By using the mickey88 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact our support team to close your account.
This Policy should be read together with Terms and Conditions mickey88 forms the entire agreement between you and our platform. In the event of any conflict between these two documents, the Privacy Policy shall prevail on all matters relating to personal data.
2 Types of Personal Data We Collect
2.1 Registration Information
When you register a mickey88 account, we collect basic information required to set up and verify your account identity. This includes your full name as shown on your identity card or passport, an active email address, a valid Malaysian mobile number, date of birth, and a password of your choosing (stored in encrypted form and not visible to any staff member).
2.2 Identity Verification Information (KYC)
As a responsible gambling platform committed to anti-money laundering compliance, mickey88 may require additional identity verification documents. These include a copy of your IC or passport, proof of current address such as a utility bill or bank statement dated within the last three months, and in certain cases, information related to the source of funds.
2.3 Financial and Transaction Information
To process deposits and withdrawals, we retain financial transaction records including the payment methods used (e.g. FPX, Touch 'n Go, GrabPay), bank account numbers (in encrypted and masked form), deposit and withdrawal history, and current account balance. mickey88 does not store credit or debit card numbers directly — this information is handled by licensed, PCI-DSS certified payment processors.
2.4 Usage and Technical Data
The mickey88 platform automatically records technical information whenever you use our services, including your device's IP address, browser type and version, operating system, device used, pages visited and visit times, as well as account activity logs such as login and logout records.
Important: mickey88 will never ask for your account password via email, live chat, or phone. If anyone claims to be from mickey88 and requests your password, please report it to our support team immediately.
3 How We Collect Your Data
Mickey88 collects personal data through several key channels:
| Collection Method | Data Examples | Primary Purpose |
|---|---|---|
| Registration Form | Name, email, phone number, date of birth | Player account creation |
| KYC Process | Identity document, proof of address | Identity verification and legal compliance |
| Financial Transactions | Deposit and withdrawal history, payment methods | Payment processing and fraud prevention |
| Automated Platform Logs | IP address, device type, session time | Platform security and improvement |
| Cookies and Similar Technologies | Language preferences, browsing history | Personalise the user experience |
| Support Communications | Live chat records, support emails | Resolving enquiries and complaints |
4 How We Use Your Personal Data
Mickey88 uses collected personal data solely for lawful purposes directly related to the delivery of our services. The primary purposes of data use are as follows:
- Account Management: To create, verify, and manage your player account and process all related transactions.
- Legal Compliance: To comply with legal obligations applicable to licensed gaming platforms, including PDPA requirements, Anti-Money Laundering (AML) procedures, and Know Your Customer (KYC) processes.
- Security and Fraud Prevention: To detect and investigate fraudulent activity, multi-account usage, and any platform abuse that could affect other players.
- Customer Support: To answer enquiries, resolve disputes, and provide effective technical assistance to you.
- Product Improvements: To analyse overall platform usage patterns (in aggregated and anonymised form) in order to enhance the gaming experience.
- Service Communications: To send important notifications related to your account, including transaction confirmations, security alerts, and policy updates.
- Direct Marketing (With Consent): To send promotional information, bonuses, and exclusive mickey88 offers — only if you have consented to receive marketing communications during registration or through your account settings.
You can withdraw consent to receive marketing communications at any time by updating your notification settings in your mickey88 account panel or by contacting our support team.
5 Data Sharing with Third Parties
5.1 Core Sharing Principles
Mickey88 does not sell, rent, or disclose player personal data to any third party for their own commercial purposes. However, in the course of operating our platform, we may share certain data with carefully selected third parties who are bound by strict data protection agreements.
5.2 Trusted Business Partners
Categories of third parties that may receive certain data on behalf of mickey88 include:
- Payment Processors: To securely process your deposits and withdrawals through licensed payment gateways.
- Game Providers: Minimum account information required to allow you to access games from third-party providers within the mickey88 platform.
- KYC Verification Providers: Identity verification companies that help us validate player documents in accordance with legal requirements.
- Cloud Services and IT Infrastructure: Providers that supply the technical infrastructure to run the mickey88 platform securely.
- Statutory Authorities: When required by Malaysian law or court order, we are obligated to disclose certain information to the relevant law enforcement authorities or regulatory bodies.
5.3 Cross-Border Data Transfers
Some of mickey88's technical partners may operate outside Malaysia. In such cases, we ensure those data transfers are protected by adequate safeguards, including data processing agreements and internationally recognised standard protection clauses.
6 Our Data Security Measures
The security of player personal data is mickey88's number one priority. We continuously invest in industry-grade security infrastructure to ensure your data is always protected.
- End-to-End Encryption: All communications between your browser or app and mickey88 servers are secured by TLS 1.3 protocol with 256-bit encryption.
- Layered Access Control: Access to databases containing player data is restricted to licensed staff only, with multi-factor authentication (MFA) required for all administrative access.
- Continuous Security Monitoring: Automated monitoring systems operate 24/7 to detect any suspicious activity or intrusion attempts.
- Regular Security Audits: mickey88 conducts regular penetration testing and independent security audits to identify and address any vulnerabilities.
- Automatic Data Backup: Platform data is automatically backed up to a separate secure location to ensure service continuity and protection against data loss.
While we take all reasonable measures, no security system can be guaranteed 100% secure. If you suspect your account has been accessed without authorisation, please contact mickey88 support immediately via live chat.
7 Data Retention Period
Mickey88 retains player personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. In general, our data retention principles are as follows:
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Active account information | Throughout the active account period | Contractual performance |
| Financial transaction records | 7 years after transaction | AML legal requirements |
| KYC Documents | 5 years after account closure | AML/KYC legal requirements |
| Support communication logs | 3 years | Legitimate business interests |
| Technical log data | 12 months | Security and digital forensics |
| Marketing data (with consent) | Until consent is withdrawn | User consent |
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to your identity.
8 Your Rights as a Data Subject
As a mickey88 player, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act (PDPA) and applicable data protection laws: